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How To Order - How to Find us
PRIVACY POLICY

Order by using the shopping cart, it is easy and safe

"Your payment and personal information is always safe. Our Secure Sockets
Layer (SSL) software is the industry standard and among the best software
available today for secure commerce transactions. It encrypts all of your personal
information, including credit card number, name, and address, so that it cannot
be read over the internet."

Order by E-MAIL: Please be sure to send your full name and address, a day time phone number, and method of payment    WWW.CANEANDREED.COM

an order form you may print, or mail to us. ORDER FORM

Order by mail: using order form, or a piece of paper. A new form will be sent along with your order. 

Send your order to:
CONNECTICUT CANE AND REED COMPANY
P.O. BOX 762
MANCHESTER, CT 06045

Unsure of what you need? Send a sample, we will gladly match it for you.

Shipping information:
Shipping charges: for small orders we try and use the post office, after that we use Fedex, or UPS, to check RATES you need your zip, and we are daily pick up. 
We have a $3.00 domestic S & H charge, and a $3.50 fee for Canada and overseas

On our shopping cart you may see and compare rates, before you send the order, and before you have to put in your credit card number

Order By Phone: (860) 646-6586, have your information ready
We try to be here: Monday through Friday 9am to
5pm, Saturdays 10am to 4pm.
we are closed Saturdays for June, July, and August
Come see us: Call first to make sure we are here: Hours are Monday thru Friday, 9 AM to 5 PM. Saturdays 10 AM to 4 PM

Questions call: call or text 860-646-6586

Methods Of Payment

Many countries impose their own customs, duties, taxes and fees on items being shipped from a foreign country. 
We are not responsible for any local imposed duties or taxes.

Orders may be paid by check, or major credit card. Please include all numbers and the expiration date on your order form. Over payments will be credited to your next order. Or you can pay (UPSCOD), United Parcel Service Collect on Delivery.

Same Day Shipments:
We try to ship all orders the same day/ next day. If a back order situation does occur, we will ship what is in stock and include an estimated delivery date for the back ordered materials or we will notify you via email.

Damaged Shipments:
Call us and save the packaging. We will reship and contact the proper carrier to inspect and handle the paperwork.

Returns:
No need for authorization, just return the item with a request for replacement, credit, or refund. With your return include invoice date and number please or a copy of the packing invoice to help. No returns after 60 days. Exchanges will be billed for additional shipping.

Connecticut State Sales Tax:
Mail orders shipped outside the State of Connecticut are at present tax exempt. Instate the tax is 6
.35% on materials and freight.

Tax Exempt:
Here in Connecticut we have to charge you tax. We have to keep the signed form on file. If you do not have the proper state form please ask. You must have a Connecticut tax number. The State of Connecticut does not recognize any other states tax exempt certificate or non-profit certificate.

Cane and Reed's Privacy Policy
We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.
We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (for example, shipping your products to you or notifying you of problems/updates with your order), or we are legally required to do so.
We are happy to provide further details of our privacy policies. For more information, call us at (860) 646-6586
 

We do not sell, exchange or voluntarily give any information regarding you, 
our customer to anyone.

Driving Instructions

we have these on a separate page for you to print

From Central Massachusetts, 91 South to 291 East to 84 West to 384 East, Exit 3 (Main Street Manchester) At the end of the ramp go right, go up Main street (Route 83), At a light you will see Hilliard Street on your left, we are 95 Hilliard street, 1/10th of a mile on your right.

From Eastern Massachusetts, 84 West to 384 East, Exit 3 (Main Street Manchester) At the end of the ramp go right, go up Main street (Route 83), At a light you will see Hilliard Street on your left, we are 95 Hilliard street, 1/10th of a mile on your right.

From New York, 91 north to 84 East to 384 East, Exit 3  (Main Street Manchester) At the end of the ramp go right, go up Main street (Route 83), At a light you will see Hilliard Street on your left, we are 95 Hilliard street, 1/10th of a mile on your right.

From New London/CT Coast, Route 9 up to 84, onto 91 north, 84 east, onto 384 east off at Exit 3, (Main Street Manchester) at the end of the ramp go right,  go up Main street (Route 83), At a light you will see Hilliard Street on your left, we are 95 Hilliard street, 1/10th of a mile on your right.

From Providence, Rhode Island Area, We find Route 6 is the best, to route 384, Exit 3, (Main Street Manchester) at the end of the ramp go left, go up Main street (Route 83), At a light you will see Hilliard Street on your left, we are 95 Hilliard street, 1/10th of a mile on your right.

if you plan to visit, we are not always in, but should be close
PLEASE CALL!

Monday thru Friday, 9 AM to 5 PM. & Saturdays 10 AM to 3 PM
we are closed Saturdays for June, July, and August
Mailing Address: Box 762 Manchester CT 06045
85 Hilliard Street Manchester CT 06042
call or text 860-646-6586